Policies & Procedures
Refund, Return & Payments Policy:
Online Courses, and online practice exams: Once a student purchases an online course, no refunds or credits will be given after 14 calendar days, or after completion of two modules, whichever occurs first. Online courses and practice exams expire six months from date of purchase, unless a package containing more time has been purchased. Extensions for additional time may be available, for a fee, but are not guaranteed due to expiration of courses with the State of Florida. Any course materials purchased with a course will be shipped within 7 days of registration. Additional charges for shipping may apply to any materials being shipped.
Bookstore items: No returns or refunds on bookstore purchases including: books, videos, cd’s, dvd’s, calculators, flashcards, etc. All sales are final. If an item is defective we will gladly exchange it for a new one of the same version within ten (10) days of purchase date. A check returned by students’ bank for any reason, will incur a service charge up to the current legal limit in Florida.
Electronic Fund Transfers (EFT):The electronic fund transfer from your account will usually occur within 24 hours, which is faster than a check is normally processed. Therefore, make sure there are sufficient funds available in your checking account when you send us your check. If the EFT cannot be completed because of insufficient funds, we may try to make the transfer an additional time. The electronic fund transfer from your account will be on the account statement you receive from your financial institution. Please note that the transfer may be in a different place on your statement than the place where your checks normally appear. For example, it may appear under “other withdrawals” or “other transactions.” You will not receive your original check back from your financial institution. For security reasons we will destroy your original check, but we will keep a scanned image copy of the check for record keeping purposes.
Do Not Call Policy
Bert Rodgers Schools (“BRS”) will adhere to all applicable and enforceable federal and state laws and regulations governing outbound telephone calls for the protection of the privacy of telephone consumers. BRS has implemented this Do-Not-Call Policy to provide the guidelines necessary to follow all applicable and enforceable federal and state Do-Not-Call laws. If you have any questions about the applicability of this Do-Not-Call Policy to any operations at BRS, please call the Client Relationship Manager at 1-800-732-9140 ext 8207.
The federal government, through the Federal Communications Commission (“FCC”) and the Federal Trade Commission (“FTC”), and several states have enacted laws governing how companies contact consumers through use of the telephone. These laws generally cover the following areas: (a) Do-Not-Call Lists; (b) Do-Not-Call List Exceptions; (c) Company-Specific Do-Not-Call Lists; (d) Use of Automated or Predictive Dialers; (e) Use of Artificial or Prerecorded Voices; (f) Abandoned Calls; (g) Wireless Telephone Numbers; (h) Caller ID Requirements; (i) Time-of-Day Restrictions; (j) Sales and Upsell Disclosures; and (k) Facsimile Restrictions.
The following guidelines prepare BRS employees to follow applicable and enforceable federal and state Do-Not-Call laws. Each jurisdiction, however, may have certain laws that differ from these general policies. To the extent that federal and state laws may change, BRS may change, revise or alter these guidelines. Employees involved with activities affected by these guidelines will receive training to enable them to take actions consistent with these guidelines.
The federal government and several states have adopted “Do-Not-Call” lists that allow consumers to place their numbers on a list that prevents telephone solicitations, except in certain limited circumstances. When necessary, BRS will subscribe to applicable federal and state Do-Not-Call lists and will scrub the numbers against those applicable lists, subject to applicable exceptions.
Do-Not-Call List Exceptions
Most Do-Not-Call laws allow businesses and other entities to make telephone solicitations to certain consumers even though their number may appear on a Do-Not-Call list. Generally, these exceptions apply to (1) businesses with an “Established Business Relationship” with the consumer; (2) a consumer who has specifically consented to allow the business to call him or her; (3) charitable organizations; and (4) political entities. Given our business, the Established Business Relationship exception will apply most frequently to the activities we undertake for our clients. BRS may contact consumers that fall within these exceptions, based on information received from each client.
Company-Specific Do-Not-Call Lists
Do-Not-Call regulations allow a consumer to place his or her telephone number on a Company-Specific Do-Not-Call List that prohibits a business from contacting that consumer even if the consumer and the business have an Established Business Relationship. Typically, a consumer’s Company Specific Do-Not-Call Request will become effective 30 days after the consumer makes the request. BRS will honor Company-Specific Do-Not-Call Lists based on information provided by the consumer.
Use of Automated or Predictive Dialers
These laws dictate when and how BRS can use automated or predictive dialers to call consumers. BRS will not use automated or predictive dialers to place telephone solicitations. Should this situation change, BRS will comply with FCC rules
Use of Artificial or Prerecorded Voices
These laws dictate how and when BRS can use artificial or prerecorded voice services to call consumers. BRS will not use automated or prerecorded voices to place telephone solicitations. Should this situation change, BRS will comply with FCC rules
Under the FCC’s rules, when using an automated or predictive dialer BRS cannot disconnect an unanswered telephone solicitation call, when using an automated or predictive dialer until either 15 seconds have elapsed after the first ring, or after four (4) rings. The FCC classifies a telephone solicitation that does not meet these requirements as an “abandoned call”. BRS will not use automated or predictive dialers to place telephone solicitations. Should this situation change, BRS will comply with FCC rules regarding abandoned calls.
Wireless Telephone Numbers
BRS will apply all FCC Do-Not-Call rules (for example, National Do-Not-Call Registry, Company Specific Do-Not-Call Lists) to wireless telephone numbers.
Caller ID Requirements
BRS will not block Caller ID information. In accordance with the FCC rules, BRS will transmit Caller ID information.
Time of Day Restrictions
Representatives of BRS will not place telephone solicitation calls to a residential telephone number before 8:00 a.m. or after 9:00 p.m. Monday thru Saturday (local time at the residential telephone number location) Sunday 9:00am -9:00pm . In making telephone solicitation calls to those states that have enacted applicable and enforceable time of day restrictions that are stricter than the FCC rules, BRS will follow the stricter guidelines.
Identification of Telephone Solicitation
Persons representing BRS for purposes of telephone solicitations must clearly state the name of the organization, their name, the purpose of their call and provide to the caller a telephone number through which BRS may be contacted.
Sales and Upsell Disclosures
For all outbound calls that include a sales or an upsell component, BRS must provide required telemarketing disclosures prior to the sales communication. These required disclosures include truthfully disclosing material information in a clear and conspicuous manner before a consumer pays for a good or service and obtaining the consumer’s express, verifiable authorization for payment.
BRS will not dial any telephone number for the purpose of determining whether the line is a facsimile or voice line. BRS will not use facsimile machines, computers or any other device to send “unsolicited advertisements” to any telephone facsimile machine.
BRS requires employees directly involved in the placement of outbound telephone solicitations to undergo training on this Do-Not-Call Policy. All inside sales and service personnel will be instructed in training sessions or by a supervisor to respond to client who wishes to be placed on the Do Not Call list. All inside sales and service personnel will be required, after being trained in the procedures and the content of the guidelines, to sign an acknowledgement that they understand the guidelines and their importance.
Handling Do-Not-Call Questions
During a telephone call with a customer, employees may encounter requests: (a) for information about Do-Not-Call legislation; (b) to be placed on the National Do-Not-Call Registry; (c) to be placed on a state Do-Not-Call list; (d) to be placed on a Company-Specific Do-Not-Call List; or (e) for a copy of BRS Do-Not-Call Policy. Please handle each of these requests in accordance with the procedures set out below. If you receive a request from a consumer that does not fall within any of these categories, please contact your supervisor immediately.
- Requests for Information about Do-Not-Call Legislation
Unless instructed otherwise by BRS, please direct the customer to the FCC’s telephone number at 1-888-225-5322 or the FCC’s website located at http://www.fcc.gov/cgb/donotcall/
- Requests to be placed on the National Do-Not-Call List
Unless instructed otherwise by BRS, please direct the customer to the FCC’s Do-Not-Call telephone number at 1-888-382-1222 or the FCC’s website located at http://www.donotcall.gov.
- Requests to be placed on a State Do-Not-Call List
Unless instructed otherwise by BRS, please direct the customer to the state government website at fldnc.com.
- Requests to be placed on a Company-Specific Do-Not-Call List
Please ask for the consumer’s name, telephone number, and email address. You will than email this information to the Client Relationship Manager.
- Requests for a Copy of This Do-Not-Call-Policy
Please ask for the consumer’s name and address and forward that information to the BRS Client Relationship Manager. BRS will then send a copy of the Do-Not-Call Policy to the consumer.
These guidelines serve as BRS’s written Do Not Call Policy as required by the FCC Rules.