Return and Payment Policies

General Returns Policy

If you are not completely satisfied with a Bert Rodgers Schools product or course, please contact our Student Services Department within 30 days of the purchase date.

All refunds will be in the method payment was received.

For online or distance learning courses, if the student has not completed the course, the tuition will be refunded in full. 

You may return new, unused, unopened items within 30 days of delivery for a full refund. Items should be returned in their original condition.

To receive full credit for any materials purchased, it is your responsibility to return the materials to us in resalable condition.

We'll also pay the return shipping costs if the return is a result of our error. Please contact Student Services and we will guide you through the process.  

Student Services Department

800-432-0320  press 4

or

email: info@bertrodgers.com

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper
(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

For questions on a return, please contact our Accounting Department

email:  apulone@bertrodgers.com

Partial Refunds

Partial Refunds will be issued for the following items:

• Any item that has obvious signs of use.
• Any CD that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, replacement will still be granted.)
• Any item not returned in the condition it was received.
• Any item returned more than 30 days after delivery.

Items Returned After 30 Days

We do not accept returns after 30 days.  Extenuating circumstances may allow a partial refund to be received if you do choose to return the item(s). Please contact our Accounting Department for further information. 

Accounting Office

email: apulone@bertrodgers.com

Exchanges

Defective Item:

If you received a faulty item and need to exchange it for the same item, please contact our Student Services Department to request a replacement.  Please note that it takes us 3 to 5 business days to process returns once they arrive at our Accounting Department.

Incorrect Item Shipped:

If you received the incorrect item and need to exchange it for the correct item, please contact our Student Services Department to request a replacement.  Please note that it takes us 3 to 5 business days to process returns once they arrive at our Accounting Department.

Accounting Department
Bert Rodgers Schools
1855 Porter Lake Dr
Sarasota FL 34240

Payment Policy

Bert Rodgers Schools will not distribute courses or grade examinations without full payment. 

Payment Methods We Accept

Bert Rodgers Schools accepts American Express, Discover, MasterCard, MasterCard Check Cards,  Visa, Visa Check Cards, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

We do not currently accept international wire transfers, PayPal, or Smart Cards.

2/14/08